Few of the users are not receiving submission emails.

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    AFPGSafety
    Asked on March 19, 2018 at 10:22 AM

    There are many individuals who are not receiving the form after it is submitted. They are not on the bounce list either? This has been an on going issue. Please provide assistance.

    Thank you 

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    ashwin_d
    Answered on March 19, 2018 at 12:38 PM

    I'm sorry for the trouble caused to you. 

    With which form you are having this issue with? I did check your last edited form "Root Cause Analysis (RCA)" and found that you have added several conditions to send submission emails to different email addresses.

    Please let us know the email addresses on which submission emails are not being sent and we will take a look.

    We will wait for your response.

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    AFPGSafety
    Answered on April 23, 2018 at 01:04 PM

    Our RCA, Division Commitee Minutes, and other forms other than the tool box talks and dailey huddles. 

    The individuals are,

    Doug.Harmon@afpgusa.us

    Steve.Dornan@afpgusa.us

    Laurren.Edwards@afpgusa.us

    Chloe.Mcdaniel@afpgusa.us


    All these individuals need to receive the following forms listed.


    Everybody is receiving the daily huddles and tool box talks.


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    Jed_C
    Answered on April 23, 2018 at 03:19 PM

    You have added those emails in your condition. Please note that emails will not be sent unless the condition is met.

    If you need to send an email to those addresses, please create a new email notification for them only https://www.jotform.com/help/25-Setting-up-Email-Notifications.

    Screenshots:

    #1

    1524511085email_condition2.png

    #2

    1524511134email_condition3.png

    Let us know if you have any questions or if you need further assistance.