Where do I find the invoice and where can I apply for education discount

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    Asked on March 19, 2018 at 01:22 PM

    1.  I need to print out an itemized invoice.  How do I find that?

    2.  I tried to apply for an educator discount (we are a university).  The form won't submit.

    Janet Bowers

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    Answered on March 19, 2018 at 01:26 PM

    OK I figured out #1, although the receipt isn't really itemized in that it doesn't say what the service is.  But I still can't figure out #2 and also I jsut paid too much -- I don't need the gold status so I just went back to silver. Can I get any type of refund?

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    Answered on March 19, 2018 at 02:43 PM

    If you want to apply for 50% education discount, please apply to this link: https://www.jotform.com/education/pricing/

    Usually, it takes 12-24 hours reviewing the application and upon approval, you will receive an email with the instructions on how to upgrade your account. Try a different internet browser if the form is not submitting. 

    To check your invoices, please check this guide:https://www.jotform.com/help/329-How-to-Check-Invoices

    I checked your account and I can see that you successfully downgraded your account to the Silver plan. You should see a pro-rated refund posted to your card within the next 7-10 business days.

    I hope this information helps. Let us know how it goes.