- POME3790Asked on March 19, 2018 at 08:15 PM
I have set up a subscription for payment and will receive notification from PayPal if they are unable to receive the subscription. How do I then prevent the subscriber from accessing the form?
- JotForm SupportKevin_GAnswered on March 19, 2018 at 11:11 PM
As I can understand, you need to block access to the form if they did not pay on PayPal, is this correct?
As far as I know, it's not possible to do that, the users will be able to access to the form as long as they have the link.
You may also provide us more details about your request, we will wait for your response.
- POME3790Answered on March 19, 2018 at 11:43 PM
Thank's Kevin, yes you understand correctly! OK a challenge, not sure how I will be able to do this! but would welcome any ideas.
- JotForm SupportKiranAnswered on March 20, 2018 at 05:44 AM
You may have two different forms like Form 1 for payment and Form 2 is the actual form that you want to be restricted. You may consider redirecting the Form 1 after making the payment to Form 2 using 'Redirect to external link' option in the Thank you page. Please refer to the guide below that can help you with this.
However, please note that the Form 2 is still accessible if one has the URL.
Let us know if that helps. Thanks!
- POME3790Answered on March 20, 2018 at 03:52 PM
You are quite right we have the payment page and then set a redirect in the Thank you to the
second form. But this really won't help, thanks anyway.
- POME3790Answered on March 23, 2018 at 12:24 AM
When the purchase is made they somehow could get their own copy of the form, should they not pay I can disable that particular form, does anyone have any ideas to make this work?
- JotForm SupportKiranAnswered on March 23, 2018 at 01:40 AM
Since the payment information is available up on successful payment by submitting the form, unfortunately, it is not possible to disable the form based on the payment. This requirement may need custom code and you may hire a programmer from Upwork to read the external database by embedding the form on your web page.