Unable to clear upload space

Hello it’s saying I’ve used up all my upload space but I’m unsure how when I’ve deleted all my submissions

Hi brianamimss,

I checked and see that your deleted entries are still in your trash folder. Once a submission is deleted in the tables, you need to purge it from the trash entries, once purged, the data is also permanently deleted from our server. Let me walk you through it.

1. In Tables, click the main tab's vertical ellipsis icon.

2. Select the Trashed entries option.

3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if you need any other help.

Hello I’ve deleted all entries & purged from the system but I’m still getting the reached upload limit message. How may I go about this please

Hi brianamimss,

Thanks for getting back to us. I'm sorry if you're having issues with your upload limit. We manually recalculated your account Upload Limits and it is now showing 0 B / 100 MB. Also, I checked the form and it is now working as expected. Take a look at the screenshot below:

Let us know if you have any other questions.

Thank you so much!!