My form times out and no longer will work

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    afee
    Asked on March 20, 2018 at 10:41 AM

    Can you look at this form...it will not work and just times out...all my other forms seem to be working fine...it is not local to me as I have several people experience the time out in other parts of the country as well...Was working fine and all of a sudden will not work at all, just times out after trying to reach the server


    Can you advise?

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    ashwin_d
    Answered on March 20, 2018 at 12:14 PM

    I did check your form and I am able to replicate the issue you are having. When I accessed your form, it crashes my browser. 

    As you said that it was working fine earlier, did you make any changes in your form recently? I would suggest you to please take advantage of our "Revision History" feature to revert back your form to an earlier revision. The following guide should help you how to revert back your form to an earlier revision:   https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Hope this helps.

    Do get back to us if you have any trouble.

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    afee
    Answered on March 20, 2018 at 12:43 PM
    I have not made any changes to it in at least 2 weeks…is there no way to trace back what may have made the change?...or identify what is causing the issue…I just need to try the last revision to figure out what caused it?
    One field is not broken or a drop down not displaying, the whole form will not populate…I am not sure how a change I made could make that happen?
    Please help…
    Thank you for your Time and have a Safe and Prosperous New Year !!!!
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    Regional Sales Innovator (TN,MO,KY,IN,IL,WI)
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    Richie_P
    Answered on March 20, 2018 at 01:27 PM

    The only way to trace the changes you have made in your form is by using the Revision history as what my colleague have suggested. Reverting your form to an earlier version before  the issue occurred.

    Here is a guide:How-to-View-Form-Revision-History

    Let us know how it goes.