Thank you message is not displayed correctly

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    dstocco
    Asked on March 20, 2018 at 09:58 PM

    My thank you page for my form is showing in dark gray background with black type. Very hard to read. The form page has a white background. What can be done?

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    ashwin_d
    Answered on March 21, 2018 at 04:07 AM

    I'm sorry for the trouble caused to you. 

    I did test your form by sending a test submission and I am not able to replicate the issue you are having. The thank you message was displayed correctly after the form is submitted. Please check the screenshot below:

    1521619363testTY.gif

    I would suggest you to please test your form again and get back to us if the issue persists. You may also like to share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

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    dstocco
    Answered on March 21, 2018 at 09:43 AM
    That is not the form on my page. Check my contact page at mybookdesigner.com,
    please
    -Debbi
    ...
  • Profile Image
    ashwin_d
    Answered on March 21, 2018 at 10:59 AM

    I have fixed this issue in your form. I would suggest you to please test your form again and get back to us if the issue persists. 

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    dstocco
    Answered on March 21, 2018 at 11:43 AM
    It works now, Thanks!
    Is there anyway to make the Thank you appear on the page without having to
    scroll up to see it?
    ...
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    Victoria_K
    Answered on March 21, 2018 at 01:10 PM

    From what I can see at the page you shared, your form is embedded to show up in full length and it is very long. Please try to re-embed your form with the Iframe code, it should fix the issue:

    Getting-the-Form-iFrame-Code

    We will gladly assist if you need more help.

  • Profile Image
    dstocco
    Answered on March 21, 2018 at 01:43 PM
    Thank you, I'll try that.
    ...
  • Profile Image
    dstocco
    Answered on March 21, 2018 at 02:43 PM
    That worked to move go directly to the Thank you page, however, the form
    and the thank you page are black text on dark gray now.
    Could it just be my computer for some reason?
    Debbi
    ...
  • Profile Image
    aubreybourke
    Answered on March 21, 2018 at 03:43 PM

    You seem to have applied a background image. You can delete this image and your form should look right.

    1) Click on the Form Designer (paint brush icon)

    2) Click on the Colors tab

    3) Click on Remove Image

    1521661317bu6ym.png


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    dstocco
    Answered on March 21, 2018 at 04:43 PM
    Thank you so much. I wondered what that image was there. I thought it was
    part of the template that I chose so I was afraid to delete it. Didn't know
    it was causing the issue. Thanks a bunch!
    ...
  • Profile Image
    dstocco
    Answered on March 21, 2018 at 05:43 PM
    Thank you. that worked to delete the background image.
    Now the Submit
    button is cut off on my page. Hmm. It's there, but cut off.
    MyBookDesigner.com contact page.

    ...