PDF's not attaching in emails consistently

Hi,

Same issue for me

Hello Girard,

Thanks for reaching out to Jotform Support. I do not see any reason why a PDF will not attached as you do not have a file upload field where the PDF will not show as an attachment if it exceeds the 5mb file size limit. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results: 

To refresh your email notification, can you please remove the old one and create a new one? Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Give it a try and let us know if you need any help.