Form: The form freezes when submitting

Hello, when my customers fill out the form, it freezes at the last page and I do not see a submission on my end. I need help to see what is happening on the back end.

Hi Priscilla,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you please try to clear your form cache and see how it goes? Let me show you how to do it:

1. On your My Forms page, hover your mouse on your Profile Avatar icon.
2. In the window that opens, click on Settings.
   
   
3. In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.
   

Is your form embedded on a website? Also, are there specific devices that are encountering the issue?

You can also check this guide for more information about clearing caches.

Give it a try and let us know how it goes.