Autoresponder and Notification keep coming back?

  • Profile Image
    volvocarsscgot
    Asked on March 22, 2018 at 12:54 PM

    Hi!

    See attached. We only want the Happy Fox input to be active and therefore we delete the Autoresponder 1 and Notification 2. But for some reason they keep coining back even though we delete them? Can you assist so they stop from doing that?

    Thanks!

  • Profile Image
    Kevin_G
    Answered on March 22, 2018 at 01:40 PM

    The notifications should not appear once you have deleted them, the email autoresponder should appear if you added an email field to your form. I have also checked your account and I can  see you have several forms there, may you please provide us the one where you're experiencing the issue? 

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    Also, may we remove those emails and see if we can replicate the issue on our end? 

    We will wait for your response. 

  • Profile Image
    volvocarsscgot
    Answered on March 22, 2018 at 01:43 PM
    ### Service request #SC00016304


    Dear Jotformforum_1423102,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards

    ![][2]



    **Ticket details:

    **ID: #SC00016304

    A new response has been received:
    [![JOTFORM][3]][4]
    Answered by ** Kevin_G **
    The notifications should not appear once you have deleted them, the email
    autoresponder should appear if you added an email field to your form. I have
    also checked your account and I can  see you have several forms there, may you
    please provide us the one where you're experiencing the issue?
    [https://www.jotform.com/help/401-Where-to-Find-My-Form-URL][5]
    Also, may we remove those emails and see if we can replicate the issue on our
    end?
    We will wait for your response.
    [View this thread on browser »][6] [Unsubscribe Thread][7]
    1521740420
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.coor.com/globalassets/global-images/logotype-for-download/coor_v2_small.jpg
    [3]: https://www.jotform.com/images/logo2.png?2
    [4]: //www.jotform.com
    [5]: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
    [6]: http://www.jotform.com/answers/1423102-Autoresponder-and-Notification-keep-coming-back
    [7]: http://www.jotform.com/answers/1423102-Autoresponder-and-Notification-keep-coming-back?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    volvocarsscgot
    Answered on March 28, 2018 at 06:42 AM

    Hi!

    Here you go:

    https://form.jotform.com/51452479309965

    Yes you may remove the e-mails.

    Br // Jakob

  • Profile Image
    Kevin_G
    Answered on March 28, 2018 at 09:30 AM

    I have just checked your form and I can see there is only one email notification currently, have you removed the other ones? 

    1522243725screenshot_01.png

    May you please confirm that this is the only email you see on your end? 

    We will wait for your response. 

  • Profile Image
    volvocarsscgot
    Answered on March 28, 2018 at 09:43 AM
    ### Service request #SC00016490


    Dear Jotformforum_1423102,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards

    ![][2]



    **Ticket details:

    **ID: #SC00016490

    A new response has been received:
    [![JOTFORM][3]][4]
    Answered by ** Kevin_G **
    I have just checked your form and I can see there is only one email
    notification currently, have you removed the other ones?
    ![1522243725screenshot_01.png][5]
    May you please confirm that this is the only email you see on your end?
    We will wait for your response.
    [View this thread on browser »][6] [Unsubscribe Thread][7]
    1522243827
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.coor.com/globalassets/global-images/logotype-for-download/coor_v2_small.jpg
    [3]: https://www.jotform.com/images/logo2.png?2
    [4]: //www.jotform.com
    [5]: http://www.jotform.com/uploads/forum/coorfm/1522243725screenshot_01.png
    [6]: http://www.jotform.com/answers/1423102-Autoresponder-and-Notification-keep-coming-back
    [7]: http://www.jotform.com/answers/1423102-Autoresponder-and-Notification-keep-coming-back?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...