Are we charged a fee for taking online payments

  • Profile Image
    Kami Faulkner
    Asked on March 22, 2018 at 03:17 PM

    We want to link our square account to our forms so that we can take payments online. Are we charged a separate transaction fee from JotForm? Or is that included in whichever membership we decide to sign up for?

  • Profile Image
    Mike_G
    Answered on March 22, 2018 at 04:29 PM

    There is no additional fee when you use any of our available payment integrations — https://apps.jotform.com/category/payment_processing

    However, I just would like you to be mindful of the allowed payment submission(s) per plan.

    1521750457t16_26_57.png

    Like regular submissions, payment submissions resets every first of the month.

    I hope this helps. If you have other questions, please feel free to let us know.

  • Profile Image
    gpacoffice
    Answered on March 22, 2018 at 04:43 PM
    What happens if we subscribe at the silver level and then have 110 payments? Do they just automatically put us to the gold level? Or do they not let those payments go through? We are just trying to decide on the right level we need to go with. Thank you for your help!
    Kami Faulkner
    GPAC Office
    Greater Pensacola Aquatic Club
    P.O. Box 30318
    Pensacola, FL 32503
    850-484-1312
    ...
  • Profile Image
    Mike_G
    Answered on March 22, 2018 at 05:01 PM

    You will not be put automatically to the next plan in case a limit of the plan you have is no longer sufficient for your current usage.

    You will, however, receive an email saying that you have reached a particular limit where you are given a chance to upgrade to prevent any inconvenience on your part.

    Here's a guide that you may use as a reference — Understanding-Your-Account-Usage-and-Limits

    You can check the usages of your account from this page — https://www.jotform.com/myaccount/usage

    Feel free to let us know if you have other questions.