how to change sender mail?

Hello there,

We have changed the sent from email to info@kidzapp.com , but the display name is still jotform? how can we change that.

Please help.

BR

I assume that what you meant is that you have changed the sender mail from noreply@jotform.com to your SMTP. 

As I checked your last submission, it seems the email sender of the autoresponder is shown as info@kidzapp.com. I guess everything works as expected with your SMTP.

If you think that I couldn't understand your concern correctly, could you please give us more detail about your concern so we can assist you better?

Thank you for your reply.

Yes, we have changed the sender email to our info@kidzapp.com and the display name we have made Kidzapp.

When we get the confirmation email, the display name for sender is {Customer Name}, i have uploaded the screen shots.

please let me know if i should upload screen shots again.

Best Regards

Unfortunately, your screenshot did not get through, you might have attached it to the reply email. Here is a guide how to post screenshots at forum:

How-to-Post-Screenshots-to-Our-Support-Forum

But, as far as I understood the issue, I suppose it is cache related. Here is a "how to" for clearing form cache in case you need it in future:

How-to-Clear-Your-Form-Cache

I have now cleared your form caches, can you please try to test your email once more?

We will gladly help if the issue persists.