how to change sender mail?

  • Profile Image
    Kidzapp
    Asked on March 26, 2018 at 07:11 AM

    Hello there,

    We have changed the sent from email to info@kidzapp.com , but the display name is still jotform? how can we change that.

    Please help.

    BR



    This is a re-post of a comment on How to Change the Email Address Used for Notification Email?

  • Profile Image
    tina
    Answered on March 26, 2018 at 10:26 AM

    I assume that what you meant is that you have changed the sender mail from noreply@jotform.com to your SMTP. 

    As I checked your last submission, it seems the email sender of the autoresponder is shown as info@kidzapp.com. I guess everything works as expected with your SMTP.

    1522074134Screen Shot 2018-03-26 at 5.21

    If you think that I couldn't understand your concern correctly, could you please give us more detail about your concern so we can assist you better?


  • Profile Image
    Kidzapp
    Answered on March 29, 2018 at 03:03 PM

    Thank you for your reply.

    Yes, we have changed the sender email to our info@kidzapp.com and the display name we have made Kidzapp.

    When we get the confirmation email, the display name for sender is {Customer Name}, i have uploaded the screen shots.

    please let me know if i should upload screen shots again.


    Best Regards

  • Profile Image
    Victoria_K
    Answered on March 29, 2018 at 04:15 PM

    Unfortunately, your screenshot did not get through, you might have attached it to the reply email. Here is a guide how to post screenshots at forum:

    How-to-Post-Screenshots-to-Our-Support-Forum

    But, as far as I understood the issue, I suppose it is cache related. Here is a "how to" for clearing form cache in case you need it in future:

    How-to-Clear-Your-Form-Cache

    I have now cleared your form caches, can you please try to test your email once more?

    We will gladly help if the issue persists.