Billing: Upgrade again

  • Profile Image
    lhumc
    Asked on March 26, 2018 at 03:06 PM

    We just upgraded our account from "Free" to "Storage" because we received a notification that we were out of payment submissions. However, today is the last day for those type submissions under our account (until the next event). Hence, we only upgraded to "Storage" level to allow for 3 more payment submissions. The notification from JotForm doesn't tell us how many payment submissions we were over. So, after upgrading, it still indicates we are out of payment submissions requiring us to upgrade once more today.

    As stated above, I just paid for the Storage plan upgrade today. Can I upgrade to the Bronze plan without paying for two plans on the same day? I ran into this same issue last month and ended up paying twice for two different plans.

    Thank you!

  • Profile Image
    aubreybourke
    Answered on March 26, 2018 at 04:39 PM

    Yes its possible. I see you are paying via PayPal. So you would have to cancel the Storage plan first yourself. You would need to log into your PayPal account, locate the last payment, and press cancel subscription.

    Instructions here: How-Can-I-Cancel-My-PayPal-Subscription


    Note that its possible to read your account usage by expanding the profile icon.

    For example:

    1522096367usage.gif


    The problem is you are over your payment limits. You can compare plans on our pricing page:

    https://www.jotform.com/pricing