Why isn't the phone number and zip code working properly?

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    johnsmilie
    Asked on March 26, 2018 at 04:46 PM

    Hi can you please fix my jot form-- the phone # and the current zip code does not work or fill in properly

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    Kevin_G
    Answered on March 26, 2018 at 07:21 PM

    I assume you're referring to the form http://www.jotform.us/form/60814811977160 since it's the only one where I can find phone and zip fields, I have tested the fields and they allow to fill in some numbers: 

    1522106351screenshot_01.png

    In order to properly assist you, please provide us more details about the issue, if possible, please provide us some screenshots or examples about how to replicate the issue. 

    This guide will help you uploading images to this forum post, images attached via email replies will be posted here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

  • Profile Image
    johnsmilie
    Answered on March 26, 2018 at 07:43 PM

    [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png] [ImportedForm]U.S.VanLines|ScheduleYourMoveWithAmericas#1MovingCompany!
    Current Zip:
    Destination Zip: 44118
    Current Residence:
    Name: Theodora Fayanju
    Email: 60659
    Phone: theodora.kostova@gmail.com
    Quote:
    This is how it looks
    John
    Relocation Agent
    866-385-9622 Ext:101
    www.usmoversandrelocation.com
    ________________________________
    ...
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    Kevin_G
    Answered on March 26, 2018 at 09:06 PM

    I can see what you're referring to; however, it seems like you have modified the form fields lately, please make sure that the changes do not corrupt the submissions data: 

    1522112604screenshot_01.png

    I also noticed that the fields do not have a validation which means that the users may enter any information on the fields: 

    1522112649screenshot_01.png

    You may set up a validation to the existing fields you have, to find the validation options, please click on the field, the gear icon and go to the options tab: 

    1522112733screenshot_01.png

    Please let us know if the issue persists after implementing these modifications.