Not receiving the password reset email.

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    Rebecca Green 
    Asked on March 27, 2018 at 12:29 PM

    Hi there,

    I have had issues with logging in and have tried to reset the password but am not receiving the reset password link.

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    Jed_C
    Answered on March 27, 2018 at 01:34 PM

    We apologize for the inconvenience, but upon checking your email rebeccagreen@hasson.com, it shows that you are still using a guest account. Meaning, you haven't created an account yet with Jotform.

    Please create an account first via this link https://www.jotform.com/signup and set your own password.

    Let us know if you have any questions or if you need further assistance. 

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    Rebecca Green 
    Answered on March 27, 2018 at 01:37 PM

    Perhaps it is this other email address. I have created forms and logged in before so I am confused. 

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    Jed_C
    Answered on March 27, 2018 at 01:40 PM

    I'm still not seeing any account with sellingportlandrealestate@gmail.com email. Do you have the form URL or the website URL where the form is currently embedded?

    Looking forward for your response. 

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    Rebecca Green 
    Answered on March 27, 2018 at 06:43 PM
    This is the form I created that is still active:
    https://form.jotform.com/80646065984164
    ...
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    Kevin_G
    Answered on March 27, 2018 at 08:59 PM

    It seems like we are discussing the same matter on multiple threads, I already answered to you on another thread where I posted the email and account of the form's owner, please check the response received here: https://www.jotform.com/answers/1427784 

    The thread has been marked as private due to the sensitive information posted. 

    Thanks.