- Rebecca GreenAsked on March 27, 2018 at 12:29 PM
I have had issues with logging in and have tried to reset the password but am not receiving the reset password link.
- JotForm SupportJed_CAnswered on March 27, 2018 at 01:34 PM
We apologize for the inconvenience, but upon checking your email firstname.lastname@example.org, it shows that you are still using a guest account. Meaning, you haven't created an account yet with Jotform.
Please create an account first via this link https://www.jotform.com/signup and set your own password.
Let us know if you have any questions or if you need further assistance.
- Rebecca GreenAnswered on March 27, 2018 at 01:37 PM
Perhaps it is this other email address. I have created forms and logged in before so I am confused.
- Rebecca GreenAnswered on March 27, 2018 at 06:43 PMThis is the form I created that is still active:
- JotForm SupportKevin_GAnswered on March 27, 2018 at 08:59 PM
It seems like we are discussing the same matter on multiple threads, I already answered to you on another thread where I posted the email and account of the form's owner, please check the response received here: https://www.jotform.com/answers/1427784
The thread has been marked as private due to the sensitive information posted.