Unable to access the form

  • heidiclaunch
    Asked on April 25, 2024 at 9:16 PM

    Hello,

    My form reached it's quota so I upgraded my account. But now my form is gone. It is no longer showing in My Forms or via the public URL: https://form.jotform.com/240455835143152.

    I still see all of the submissions in my table, but I am not able to accept new ones.

    Help!

  • heidiclaunch
    Replied on April 25, 2024 at 10:02 PM

    Udpate: I found my form in the archives (?!?!). I unarchived it, but the "view form" link is still showing a "this form is currently unavailable" error screen.

    Unable to access the form Image 1 Screenshot 20

  • Jeric JotForm Support
    Replied on April 26, 2024 at 12:44 AM

    Hi Heidi,

    Thanks for reaching out to Jotform Support. I checked your form and its accessible as seen in the screenshot below:

    Unable to access the form Image 1 Screenshot 20

    I cleared your form caches to refresh it. Can you try again?

    If the issue remains, let us know and we'll help you further.

 
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