Cancel and refund subscription request.

I checked your account and you are scheduled for a downgrade on 4/29/2018.

 Kindly, let us know what to cancel so that we can assist you better.

Thank you.

hi- sorry, I didn't realize I was posting when I sent that. Anyhow, Yes,
I've downgraded, but I'd like a full refund for this account. My colleague
set up a different account and we have already paid and designed forms.
This is a duplicate. Thanks.
Cate Humpage
Digital Marketing Manager | AttorneySync
e: Cate@AttorneySync.com p: (312) 639-7559
...

I have checked your account and it seems you have used PayPal method as a mode of payment. To clarify, have you followed these steps found in this guide when you canceled your subscription?How-Can-I-Cancel-My-PayPal-Subscription

                                                 -

1. Login to your Paypal Account
2. Find the reference to the latest payment you have made to JotForm
3. Once found, click the subscription number for that transaction
4. Now click on the "Cancel Subscription" button and that is it.

If not, please follow the steps to avoid getting your subscription auto renewed.

We will wait for your response.

Yes, it appears the subscription is canceled in paypal. I need a refund for this payment.

The subscription(S-46C26204RT7136326) for your account username "cateattorneysync" has been cancelled, and refunded. Your account is back to free plan. Open a new thread if you need anything else, we will be glad to assist you.