Why is my form disappearing from my site?

  • Profile Image
    AbleRec
    Asked on March 28, 2018 at 02:28 PM

    Hello.

    We are in the middle of baseball registration and are having problems with the form on our website not being available.  It shows up briefly and then disappears.  There seems to be a connection problem.  When I logged into jotform to view registration forms there, the system got very slow and then unresponsive.  Is there a maintenance issue with your site?

    Thanks,

    Melissa Shore, Director

    ABLE Recreation Inc.

  • Profile Image
    Kevin_G
    Answered on March 28, 2018 at 03:24 PM

    The form may be having a blink effect due to conflicts on the form's code with the code on your page, I would recommend you to try using a different embed method, this guide will provide you our available embed methods: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use 

    Also, we are not under maintenance currently, I have just checked your form and it does not have a lot of fields or conditions so it's not consuming a lot of resources, the form in fact loads fast on my end, here is a screenshot about the take it took to fully load here: 

    1522264997screenshot_01.png

    I would recommend you to try clearing your browsers cache and see how it goes, you may also try using a different browser, computer or network connection to see if that helps. 

    Please let us know how it goes.