File Upload: Uploading photo fails constantly.

  • ERG_Smyrna
    Asked on April 26, 2024 at 2:14 PM

    Photo uploads are constantly failing. Any suggestions?

    Jotform Thread 14310391 Screenshot
  • Aravir JotForm Support
    Replied on April 26, 2024 at 4:10 PM

    Hi ERG_Smyrna,

    Thanks for reaching out to Jotform Support. I cloned and reviewed your form but it appears that you replaced the File Upload element with the Take Photo widget. I tried adding a File Upload element and uploaded a photo but everything was working properly. Check out the screencast below to see my results:

    File Upload: Uploading photo fails constantly Screenshot 20

    Most of the time uploading files will fail due to an internet connection. If the internet connection was interrupted while uploading a file, there's a possibility that you will get an error. Based on your screenshot, you are connected to cellular data and the signal is not good. Please try to connect to a different network like a WiFi connection to see if the file will upload.

    Additionally, I cleared your form caches to resolve any cache-related issues on your form.

    Give it a try and let us know if you have any other questions.

 
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