Email to Sender not working in Approval Flow

Team -

I have put together a Purchase Order Request Form that allows users to submit a request for a product to be purchased. The form then goes through an approval process. The last part of the form, which I have added as a screenshot, is meant to send the submitter an email letting them know that their Order has been approved and a copy of their order is sent with that email (not the approval / audit trail papers). I can't seem to get that email to send out correctly. Nobody is receiving that email. What am I doing wrong?

Hi Matilda,

Thank you for reaching out to Jotform Support. I am sorry this is happening. Rest assured, I am here to help. Is this happening for submitters unable to get the email? If so, can you please provide an example email address? Please try to delete the Email element and add it back. Let me show you how:

1. In Approval Builder, click the Email Element.
2. Click the red trash bin icon to delete it.

Also, please make sure to the form respondents check if the email was sent to the spam/junk folder instead of the inbox. We recommend adding noreply@jotform.com to their respective mailbox's contact list to prevent it from blocking emails from Jotform. Another way is to Whitelist Jotform domains and IPs in their web/email host to ensure that all the emails sent to you will be received successfully.

Give it a try and let us know how it goes.