Missing logo on PDF document

I've noticed some forms I download don't include my logo - for example, Arti-Mirwani-Daltry has my logo at the top right as per my layout, whereas Darrie-Gardner's form doesn't display on the same job and same settings (please see attached)

This seems to happen on all my projects, but here's a live one:

https://form.jotform.com/NoHo_Facilities/amazon-business-casting-form

Not sure why some download OK, and others miss this?

thanks

Danny

Here's an image where it has missed the logo with the same download process

Hi Danny,

Thank you for reaching out to Jotform Support. I am sorry this is happening. Rest assured, I am here to help. When I tested the mentioned submission that does not have the logo when the PDF is downloaded, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

How often does this happen? Does this happen every time you download the PDF, the logo disappears?

I have cleared your form caches to refresh your form. I suggest doing the following to see if this will make a difference:

• Try other devices, like a laptop or desktop computer.
• Use the Incognito Mode of Chrome or other browsers (i.e., Firefox, Edge) available on your end.
• Try other browsers available on your end.
• Clear your browser's cache and cookies. Once you are done, close your current browser session and log in to your account on a fresh browser session.

If the issue still persists, you can create a new PDF Document, then add Page Breaks in it. You will to delete the old PDF document. Let me show you how:

1. In PDF Editor, click on the +New PDF tab at the top blue bar.
2. Select New PDF document:

Now you can delete the old PDF template by clicking on the three dots icon beside the PDF document name, then choose the Delete button:

Give it a try and let us know how it goes.

Thanks for getting back to me - I have been seeing this problem for a while across all my forms - unfortunately it seems to be a bit random, sometimes it downloads OK, other times without the logo

I often have to re-download the pdf 2 or 3 times until it downloads correctly

I always edit the forms with PDF editor in the way you describe

Maybe now you have cleared the cache, they will behave better - I will let you know if this issue persists