Transfer forms

Currently, the account username you have is roge8847.

All forms are in your account.

Please get back to us, with the proper account username to transfer your forms.

You can check this guide:-How-to-transfer-or-share-forms-and-data-with-another-account

Thank you.

As I check your account the "Brayge Sports 2018 Basketball Registration" is in your account with the FORM ID:72915104825152.

If the form is in another account, we need the account user to create a thread to request his forms to be transferred.

Please follow this guide:-How-to-transfer-or-share-forms-and-data-with-another-account

Thank you for the additional information. Although the images you tried to send us didn't post, I was still able to locate the account that has the form you described missing in your roge8847 account.

I have transferred the form — Brayge Sports 2018 Summer Basketball Registration with FORM ID: 80884386525165 from your other account to the roge8847 account.

Active custom URL of the form that still has the old username will no longer work. To update the custom URL, please follow the instruction in this guide — How-to-create-a-Custom-URL-of-a-form

Also, if in the future you want to post a screenshot in the support forum, you can use this guide as a reference — How-to-Post-Screenshots-to-Our-Support-Forum

If you have other questions or concerns, please do not hesitate to let us know.

I have moved your question to a new thread, so that we can assist your better.

Please follow this link https://www.jotform.com/answers/1434112 to your thread.

I will answer your question shortly.

Thank you.

The thread related to cancelled subscription refund was updated here https://www.jotform.com/answers/1434112

I suggest you update us on that thread instead.