I have added PayPal Integration but when I submit the form I am redirected to the Thank You Page

  • Profile Image
    GuildMusic
    Asked on April 03, 2018 at 01:40 PM

    I have done all the above yet when hitting submit in the preview of the form I'm taken to the Thank you page and not PayPal. I have selected User Defined Amount and get price from etc. The Total Price goes to the PayPal Payment Tool field in preview, everything is working just the fact it now does not go to PayPal for the user. Is there a step missing in the above to make this happen that is missing? I've searched in the below comment responses but don't seem to be able to find a similar issue to fix this issue.



    This is a re-post of a comment on How to Pass a Calculation to a Payment Field

  • Profile Image
    Adrian
    Answered on April 03, 2018 at 02:26 PM

    Is this the form that you are having problems with? http://www.jotform.co/form/73503030884856

    I checked PayPal as the Payment Type when I made a test submission and I was redirected to the PayPal website.

    15227798901.png

    Can you please confirm that you have checked PayPal and you were not redirected to the PayPal website?

    I suggest you clear the cache of your browser, the cache of your forms and try again.
    How to Clear Your Form Cache?