How to fix my conditional statement error?

  • Kuipersmm
    Asked on April 3, 2018 at 2:48 PM

    My conditional statement is producing the wrong definition in the form. The definition populates automatically based on the selection and even through I have deleted and recreated the condition it still pulls in the wrong definition and I have no idea why.

    When selecting 'Employee Dishonesty / Money and Securities' for Recommended Coverage #2 it automatically populates the details for Employee Benefits instead.I have checked the definition and conditional formula countless times and re-entered it and the error persists.

     

    Jotform Thread 1434030 Screenshot
  • Jed_C
    Replied on April 3, 2018 at 4:05 PM

    Not sure if the condition shown in my screencast below is what it should suppose to do. Can you please confirm?

    1522785782condition Screenshot 10

    Please send us a screenshot from the start of the form so we can see the steps you took. You can use this tool https://screencast-o-matic.com/screen_recorder to record your screen.

    Looking forward for your response. 

  • Kuipersmm
    Replied on April 4, 2018 at 12:43 PM
    Thank you for getting back to me – I finally found a condition containing ‘Not equal to’ instead of ‘Equal to’. I updated it and it fixed the problem.
    Have a great day,
    Michelle Kuipers
    Strategic Resource Manager
    ...