How to fix my conditional statement error?

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    Asked on April 03, 2018 at 02:48 PM

    My conditional statement is producing the wrong definition in the form. The definition populates automatically based on the selection and even through I have deleted and recreated the condition it still pulls in the wrong definition and I have no idea why.

    When selecting 'Employee Dishonesty / Money and Securities' for Recommended Coverage #2 it automatically populates the details for Employee Benefits instead.I have checked the definition and conditional formula countless times and re-entered it and the error persists.


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    Answered on April 03, 2018 at 04:05 PM

    Not sure if the condition shown in my screencast below is what it should suppose to do. Can you please confirm?


    Please send us a screenshot from the start of the form so we can see the steps you took. You can use this tool to record your screen.

    Looking forward for your response. 

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    Answered on April 04, 2018 at 12:43 PM
    Thank you for getting back to me – I finally found a condition containing ‘Not equal to’ instead of ‘Equal to’. I updated it and it fixed the problem.
    Have a great day,
    Michelle Kuipers
    Strategic Resource Manager