Upgrading my account

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    Aaronmms
    Asked on April 05, 2018 at 10:06 AM

    Hi, Please can you tell me if I upgrade my account, will it keep my forms intact? I just want to make sure? Also, am I on a month to month basis or am I on a contract?

    Much Appreciated. 

    Kind regards,

    Clarissa

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    david
    Answered on April 05, 2018 at 11:20 AM

    I checked your account and though it is not currently over limit it is indeed getting close to a couple different limits.  If you would like to upgrade from Bronze to Silver, since you are paying via PayPal, we would first need to cancel the Bronze subscription or you can cancel it from your PayPal account:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

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    Aaronmms
    Answered on April 06, 2018 at 01:28 AM

    Thanks for the response. If I cancel, wont my forms be wiped away? I would like to keep all as it is, just want to upgrade for more space? I have done a lot of work on my current forms and cannot afford to start all over again.

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    BJoanna
    Answered on April 06, 2018 at 05:09 AM

    Your forms won't be deleted if you cancel your subscription.