Form is locked due to HIPAA

Hi we are NOT a HIPAA compliant organization, please unlock the Patient Release form ASAP.

Hi healthmonitor1234,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Have you gotten an email about HIPAA compliance? The email is intended to confirm whether you or your business are a HIPAA-covered entity. If you have not yet responded to the email, please open the first HIPAA-related email you got and click the orange "Go to My Account" button, as shown below.

Then, click the "NO, I'm not a HIPAA-covered entity" button to keep your forms from being disabled:

If you have clicked No, Jotform will not ask your account to comply with HIPAA again.

That's it. Let us know if you have any other questions.

Hi healthmonitor1234,

Thanks for getting back to us. I apologize for the continued difficulties you're experiencing. I've escalated this matter to the Relevant Team. Rest assured, once there's an update, I'll provide it to you in this thread.

We appreciate your patience and understanding.

Thank you, the sooner this can be resolved the better!! We have a number of clients that need to sign.

Hi healthmonitor1234,

Thanks for patiently waiting. I received an update from our Team, and they confirm that the form has been activated.

Keep us updated and let us know if you need any more help.

This is still NOT WORKING, please advise and fix ASAP!!!!

Hello healthmonitor1234,

Thanks for getting back to us. I understand how frustrating this is for you, and I’ll do my best to help you. I'll check in with the Relevant Team to review the form. As soon as I hear back from them, I'll keep you posted on this thread.

We appreciate your patience and understanding.

Hello healthmonitor1234,

Thanks for patiently waiting. I received an update from the Relevant Team. The form is already activated, according to the Relevant Team. However, it seems like it's been disabled through the form settings. You can re-enable it on the form settings. You can check this guide for more details on How to Enable or Disable a Form.

Give it a try, and let us know how it goes.

Hi,

Enabling the form worked, and I'm very dissatisfied with how long it took to get this simple resolution to the problem.

I created a duplicate of this form days ago as a temporary measure and now have to revert the form url.

Just making it clear this took way to long to resolve.

thanks.

Edited to add - I am a new customer and we pay a lot of money for form websites. I was considering consolidating all of our business to Jotform, but i'm not impressed by this and will reconsider.

Hi erosiak,

I answered your question on a new thread. You can go ahead and check that out here.