Form is performing and loading very slowly.

  • oaservicework
    Asked on April 29, 2024 at 11:39 AM

    I have 70 conditions in this form and whenever i switch from Build to Settings to Publish in Form Builder or if I go to preview form, it takes Jotform forever to switch or load and often the page becomes unresponsive. I have looked closely at my conditions and they all seem to be set correctly to avoid lagging. Please advise. I am extremely frustrated with this issue and about to give up on the form altogether. It repeats about 75% of the time I am using Jotform.

  • Harshad_P JotForm Support
    Replied on April 29, 2024 at 12:13 PM

    Hi Chair,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, and I had the same issue at first. The too many conditions on the form are causing this issue. If there are too many conditions on the form it might affect the performance of the form. Can you please try to minimize the conditions on the form and see how it goes? Meanwhile, I've gone cleared the form cache to refresh the form.

    Give it a try and let us know how it goes.

  • oaservicework
    Replied on April 29, 2024 at 12:50 PM
    This answer and solution or lack thereof disappoints me.
    I have 21 business motions and I am sure there are organizations out there
    much larger than us able to include many more conditions and still have
    Jotform perform without lag.
    This is urgent (i need this live asap) and if this test project works well
    for Region One of our organization then we are recommending it worldwide
    which will mean many more subscriptions for Jotform.
    Please share this with your team and or supervisor to find a much more
    viable solution please.
    TY
    CC: technologycoordinator@oaregion1.org
    ...
  • Israel JotForm Support
    Replied on April 29, 2024 at 1:01 PM

    Hi Chair,

    Thanks for getting back to us. I have tested your form, and it appears to be loading fine on my end. Take a look at the screencast below:

    Form is performing and loading very slowly Screenshot 20

    I've cleared your form cache. Can you please test your form to see if it makes any difference? If the issue persists, Can you send us some screenshots of what’s happening? This guide will show you how to do that. If the form is embedded on a website, please also share the web page link where the form is embedded.

    Once we hear back from you, we'll be able to help you with this


 
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