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RobynDouglassAsked on April 5, 2018 at 9:47 PM
I usually prefer to work in internet explorer. For the last couple of weeks I have noticed inconsistency in accessing submissions. Chrome view and access looks like below which includes a navigatgion bar on rhs - Explorer is inconsistent - some days I log in and I have a side bar and ability to produce a PDF and other days I do not. I don't believe I have changed my settings and I prefer to work in explorer than Chrome. Could you please advise if there is a solution or can I only work in chrome now?
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Nik_CReplied on April 6, 2018 at 1:55 AM
We didn't do any changes in Submissions page for a long time, so that shouldn't be the reason.
Is it possible you could share the screenshot of the problem?
Here is how to attach it to this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Since images sent here by replying from email will not go through.
We'll wait for your response.
Thank you!
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RobynDouglassReplied on April 8, 2018 at 8:18 PM
Thank you for your prompt response. Below is a copy of the screen. There is no scroll bar on the right hand side of the submission copy so I cant view all the details of this submission. The PDF Tab is displayed but doesn't function. The screen function well until about a week ago. Since then, the function changes from day to day in that some days I can view the scroll bar and download the PDF and other days the functions are disabled. I don't know if our Tech people have made changes to our access which now affects this function.
Your advice will be much appreciated.
Kind regards
Robyn Douglass
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Nik_CReplied on April 9, 2018 at 1:37 AM
I'm sorry, but we didn't receive your screenshot, could you please follow this guide on how to attach it to this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We'll wait for your response.
Thank you!
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RobynDouglassReplied on April 9, 2018 at 7:26 PM
OK ... just realised I didn't follow the instructions ... looks good this time. Thank you for your patience
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RobynDouglassReplied on April 9, 2018 at 7:30 PM
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JanReplied on April 9, 2018 at 8:47 PM
Thank you for providing the screenshots.
Just to clarify, is this issue only happening in Internet Explorer? Please try to use the compatibility view feature:
Internet Explorer 9 - https://support.microsoft.com/en-us/help/2536204
Internet Explorer 11 - https://support.microsoft.com/en-us/help/17472If you are still having issues, please provide the version of the Internet Explorer you are using and your Operating System version.
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RobynDouglassReplied on April 9, 2018 at 9:15 PM
I am not sure which version of Internet Explorer i am using so i shall change over to Chrome until our IT techie returns from annual leave