-
Kimberly HarrisAsked on April 8, 2018 at 3:33 PM
Hello, I realized that my account was suspended, I believe for requesting sensitive information. I apologize for not fully reading JotForm's terms and conditions prior to creating my form and would like to determine which information I should remove from my form in order to be in compliance again.
Thank you.
-
David JotForm Support ManagerReplied on April 8, 2018 at 4:28 PM
Your account has been reactivated, and we have deleted the following fields from your form: http://www.jotform.us/form/80915033284151
-
kimberlynharrisReplied on April 8, 2018 at 5:43 PM
Thank you for your response. Can I re-insert the passport fields if I
include an e-signature widget, as directed in the response to this post (
https://www.jotform.com/answers/1437939-I-ve-been-locked-out)? -
David JotForm Support ManagerReplied on April 8, 2018 at 6:32 PM
You can request the Passport information, only if you comply with the following:
1) Using encrypted forms, which you are using already.
2) Adding a signature field, such as the E-signature widget: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form
3) Also, add the terms and conditions in your form, so users agree to provide the passport information.
4) Avoid requesting the user to upload a photo copy of the passport.
Let us know if you have more questions.
-
kimberlynharrisReplied on April 8, 2018 at 6:37 PM
Great. Thank you very much for your response!
-
David JotForm Support ManagerReplied on April 8, 2018 at 6:38 PM
You are welcome! :-)