No IP address on submissions

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    moore.pedro
    Asked on April 10, 2018 at 12:39 PM

    Hello,


    I just clone a phone that included IP addresses but when I just did a test submission I saw everything except the IP address?  Why? and How can I ensure that it is included?

    Original Form (W/IP address for each submission) - https://form.jotform.com/52864488151160


    Cloned form (w/no IP address of submission) -https://form.jotform.com/80994307369166

  • Profile Image
    Jan
    Answered on April 10, 2018 at 01:24 PM

    Please make sure that the IP address option in the Submissions page is enabled on the cloned form. Here's how:

    In the Submissions page, please click the "Options" icon and enable the "IP" option. After that, click the "Options" icon again to save the changes.

    152338078604-11-w8nx4.png

    Related guide: How-to-Find-the-IP-Addresses-of-Form-Respondents.

    Hope that helps. Thank you.