No IP address on submissions

  • moore.pedro
    Asked on April 10, 2018 at 12:39 PM

    Hello,


    I just clone a phone that included IP addresses but when I just did a test submission I saw everything except the IP address?  Why? and How can I ensure that it is included?

    Original Form (W/IP address for each submission) - https://form.jotform.com/52864488151160


    Cloned form (w/no IP address of submission) -https://form.jotform.com/80994307369166

    Page URL: https://form.jotform.com/80994307369166
  • Jan
    Replied on April 10, 2018 at 1:24 PM

    Please make sure that the IP address option in the Submissions page is enabled on the cloned form. Here's how:

    In the Submissions page, please click the "Options" icon and enable the "IP" option. After that, click the "Options" icon again to save the changes.

    152338078604 11 w8nx4 Screenshot 10

    Related guide: How-to-Find-the-IP-Addresses-of-Form-Respondents.

    Hope that helps. Thank you.