Email: different email contents

  • jjonesliquidus
    Asked on April 10, 2018 at 4:07 PM

    The emails that are sent out by the auto responder send all the data to the users but the internal email is sometimes missing elements. I have attached examples below. Notice the blank line in the Notification email.1523390818notification Screenshot 101523390828autoResponder Screenshot 21

    Jotform Thread 1440827 Screenshot
  • Richie JotForm Support
    Replied on April 10, 2018 at 4:57 PM

    I have checked your form and your email notifications. It seems that the first screenshot you have given is from the notification email while the bottom two are from the autoresponder.

    Email: different email contents Image 1 Screenshot 40

    Email Content of your email notification.

    Email: different email contents Image 2 Screenshot 51

    Email Content of your autoresponder.

    Email: different email contents Image 3 Screenshot 62

    You can however, edit the email contents of both notifications.

    You can check this guide for more information.

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders


    Please let us know if we can be of further assistance.