Monthly form submission usage did not reset

  • Gilbertville
    Asked on May 1, 2024 at 9:31 AM

    It doesn't look like my monthly for submission count has reset for may. It just says that it will reset on June 1.

  • Raymond JotForm Support
    Replied on May 1, 2024 at 9:33 AM

    Hi Gilbertville,

    Thanks for reaching out to Jotform Support. I recalculated your account usage and see that they're below your account limits. Your forms are active and can receive submissions as well.

    Monthly form submission usage did not reset Image 1 Screenshot 20Give it a try and let us know if you need any help.

  • Gilbertville
    Replied on May 1, 2024 at 9:36 AM

    I know that I am below but it is a new month and it is showing that there are 66 form submissions on there, that are from last month

  • Ylli JotForm Support
    Replied on May 1, 2024 at 9:42 AM

    Hi Gilbertville,

    Thanks for getting back to us. I checked your account usage monthly limits and it shows that currently you have 1 / 100 available submissions. Sometimes, it might take some time until the updates take place.

    You can also check out our guide on Understanding Your Account Usage and Limits.

    Reach out again if there’s anything else we can help you with.

 
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