Some fields in the notification email is displaying in Hebrew

  • Profile Image
    spetz
    Asked on April 16, 2018 at 07:05 AM

    Hi Jotform,

    The form's summary table, that's being sent both to me (admin) and the user, contains gibberish words in Hebrew letters, even though all the inputs are in English.

    See print screen attached for details, and follow the link to reach the form.

    Do you have any solution for that?

    Best,

    Alon

  • Profile Image
    Kiran
    Answered on April 16, 2018 at 09:29 AM

    I have cloned your JotForm to my account and tried sending a test submission. I have received the email notification and autoresponder normally as entered in the form. Are you still experiencing the issue with the form? If so, could you try adding a new notification or auto-responder email to the form and see how it works?

    Please let us know if you need any further assistance. We will be happy to take a look again. 

  • Profile Image
    spetz
    Answered on April 29, 2018 at 02:43 AM

    Hi Kiran,

    Thanks for answering. Unfortunately, I'm still experiencing issues with this. It seems to be random - some tables are processed correctly, but some (about 1 out of 10) still contain the gibberish. 

    Again - all the inputs are in English only.

    Please have another look and let me know what you think.

    Alon

  • Profile Image
    Alexis_P
    Answered on April 29, 2018 at 04:08 AM

    Hello


    Like my colleague say, I've cloned your form and test it. And all text in my summary table is in English, too:



    1524988558summary table.png

    Here is my cloned form, you can try to clone it, and see what will happen: https://form.jotform.com/81181468139966

    Guide: -How-to-Clone-an-Existing-Form-from-a-URL


    Let us know if you need further assistance.