Payment integrations: Customize product details on email notifications

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    clivedanby
    Asked on April 17, 2018 at 04:22 AM

    Hi,


    I want to make the email for more clear as it is all very close together, I also want to remove the value so I only see product, Product size then quantity ordered.

    1523953308Screenshot 2018-04-17 09.18.15

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    amy
    Answered on April 17, 2018 at 08:53 AM

    We can separate some payment information (For details please click here). However, unfortunately, it is not possible to customize product values as they belong to our payment integrations.

    I will escalate it as a feature request to our developers. You will be informed via this support thread if it is implemented.

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    clivedanby
    Answered on April 17, 2018 at 10:05 AM

    Hi,


    Is it possible to hide or remove the payment values in this form?

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    Kevin_G
    Answered on April 17, 2018 at 11:17 AM

    Unfortunately, it's not possible to remove the price when getting just the products. I can see my colleague has requested the feature request for this, although we cannot provide an ETA, we would keep you updated via this thread. 

    Thanks. 

  • Profile Image
    clivedanby
    Answered on April 18, 2018 at 07:51 AM

    Hi,

    Is it possible to re arrange the information that comes on the email confirmation so the order is as follows:


    Product name - Product Size - Product Quantity -Product Price


    I want to make it as clear as possible when orders are processed in our office - see attached the current layout


    1524052238Screenshot 2018-04-18 12.48.04

  • Profile Image
    amy
    Answered on April 18, 2018 at 10:18 AM

    Unfortunately, we cannot make any changes in that field as it requires backend operations. There is no way to edit or rearrange the product details of the email notification for now.

    I updated the ticket accordingly your last request.

    If we have any update on your request, you will be informed via this support thread. 

    Thank you very much for your patient.