Unable to access the account.

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Hi Dani,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand how difficult and stressful this is. Let me help you with it. Could you please confirm the email address you used to log into your account? This detail is crucial for me to conduct a thorough investigation.

Additionally, do any error messages appear when attempting to sign in to your account? If so, can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.