our account was disabled

why was our account disabled

Hi gilberto,

Thanks for reaching out to Jotform Support. I understand how frustrating this is. I checked your account, and it was suspended due to our Autosuspend Form Phishing. It appears that this 241218236774054 form is collecting credit card information, which is a violation of our Terms of Use.

Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform to integrate into your forms. You still won't be able to collect credit card details directly, though.

If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.

Let us know if you need more help.