Single Choice questions do not work

  • cressetchristian
    Asked on May 2, 2024 at 3:32 PM

    I created single choice options, but on the live form, I can't select any check boxes. I tried on a Mac and a PC, but neither let me make a choice. The drop-downs work, but single or multiple choice ones do not.

  • Afzal JotForm Support
    Replied on May 2, 2024 at 4:21 PM

    Hi Cressetchristian,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. When I looked at your form, I saw that there was some CSS issue. This can be fixed by adding custom CSS to your form. Check out the steps below to see how it's done:

    • Open your form in Form Builder and click on the blue Paint Roller icon on the right side of the screen.
    • Under the Styles tab, paste the code below into the Inject Custom CSS area.
    /*To fix the checkbox and radio button - 14497561*/
    .form-checkbox:checked+label:after, 
    .form-radio:checked+label:after {
        background-color: #3274e0 !important;
    }

    Here's what the result will look like:

    Single Choice questions do not work Image 1 Screenshot 30

    Here's the cloned version of the form that you can test. Furthermore, I noticed that your forms have conditions with a lot of error messages. Please fix them or delete the conditions as these will create unidentifiable issues with your form.

    Single Choice questions do not work Image 2 Screenshot 41

    Please give it a try and let us know how it goes. 

  • office897
    Replied on May 3, 2024 at 10:57 AM

    This was so helpful - thank you so much! I would have never figured that out!

 
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