Square: Getting error when submitting the form.

  • juliadakin
    Asked on May 3, 2024 at 9:48 AM

    Users are receiving an error, but I don't see any issues

    It's the 2024 Application Form

  • Shirized Ina Garces JotForm Support
    Replied on May 3, 2024 at 9:59 AM

    Hi Julia,

    Thanks for reaching out to Jotform Support. I'm sorry this has happened. Can you tell me what error your users are experiencing? In addition, I checked your form and can see that your Square is not currently integrated to your form. This is the reason why your users getting an error when submitting. Here's how:

    1. Open your form in Form Builder, then click on the Product List field.
    2. Click on the Wand icon on the field, and click on Settings in the menu that opens up.
    3. Now, click on the green Connected button.

    Square: Getting error when submitting the form Screenshot 20

    You might also want to check this guide How to Integrate Square With Jotform for more information.

    If you continue to have the same problem, be sure to check your Square account to make sure that everything is set up right.

    Give it a try and let us know if you need any other help.

 
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