How can I prevent the Jotform blue banner from appearing on Facebook when I post a form?

  • IburiaHaynes
    Asked on May 3, 2024 at 11:08 AM

    I do not want this banner to show on my post.

    How can I prevent the Jotform blue banner from appearing on Facebook when I post a form? Image 1 Screenshot 20

  • Israel JotForm Support
    Replied on May 3, 2024 at 11:29 AM

    Hi IburiaHaynes,

    Thanks for reaching out to Jotform Support. You can try adding a logo to your form to change your form's thumbnail. Let me show you how:

    1. In Form Builder, click the +Add Your Logo button below the Settings tab.
    2. In Logo Properties, you have the option to either upload or enter the URL of your logo.
    3. Lastly, you can resize your logo in the Logo Size option.

    How can I prevent the Jotform blue banner from appearing on Facebook when I post a form? Image 1 Screenshot 20

    But, there are some limitations to some social media platforms. Please check this guide about How to Change a Preview Image when you Share a Form on Social Media for more information.

    Let us know if you have any other questions.

  • IburiaHaynes
    Replied on May 3, 2024 at 12:00 PM
    Putting a Logo prevents the blue banner from appearing on the form and facebook posts?
    On Friday, May 3, 2024 at 11:29:21 AM EDT, Jotform <noreply> wrote:

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    How can I prevent the Jotform blue banner from appearing onFacebook when I post a form?
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    HiIburiaHaynes,
    Thanks for reaching out to Jotform Support. You can tryadding a logo to your form to change your form's thumbnail. Let me show youhow:

    - In Form Builder, clickthe +Add Your Logo button belowthe Settings tab.
    - In LogoProperties, you have the option toeither upload or enter theURL of your logo.
    - Lastly, you can resize your logo inthe Logo Size option.
    But, there are some limitations to some socialmedia platforms. Please check this guide about How toChange a Preview Image when you Share a Form on Social Media for more information.
    Let us know if you have any other questions.
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  • Ericson_B JotForm Support
    Replied on May 3, 2024 at 12:30 PM

    Hi IburiaHaynes,

    Thanks for getting back to us. Yes, but after adding your logo in the form you need to scrape the link preview using the FB Debugger Tool. Let me show you how:

    1. Enter the Form URL in the textbox, click on Debug.
    2. Click on Scrape Again. if you're not seeing the Information, you must click the Fetch new information.

    How can I prevent the Jotform blue banner from appearing on Facebook when I post a form? Image 1 Screenshot 30 After scraping it, try sharing the URL again in your Facebook, and the result should be similar to the screenshot below.

    How can I prevent the Jotform blue banner from appearing on Facebook when I post a form? Image 2 Screenshot 41Give it a try and let us know how it goes.

 
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