Customize size and margins on "thank you" page

  • VJG
    Asked on May 3, 2024 at 7:55 PM

    Is there a way to customize thank you page for size and margins?

  • Sigit JotForm Support
    Replied on May 4, 2024 at 12:15 AM

    Hi Vince,

    Thank you for reaching out to Jotform Support. I understand that you would like to customize the 'Thank You' page size and margin. You can achieve this by opening the 'Thank You' page wizard and adjusting the height and width. Let me show you how.

    1. In the Form Builder, click the Settings tab.
    2. In the left menu, click the Thank You Page tab.
    3. Click the Source Code button to open the editor. You can then increase the Height and Width using the inline CSS code as per your requirements and click OK.

    For example, the style="height:500px;" inline CSS code can be inserted into the <div class="wrapper" contenteditable="false">.

    Customize size and margins on thank you page Image 1 Screenshot 30

    As demonstrated in the following screencast.

    Customize size and margins on thank you page Image 2 Screenshot 41

    We also have a guide on setting up the Thank You page that you might want to look at here.

    Let us know if there's anything else we can do for you.

  • VJG
    Replied on May 4, 2024 at 8:49 AM

    Thank you, however the code changes resets to default upon:

    1. closing
    2. navigating away from "Thank You Page" on left
    3. re-opening "Thank You Page" code


  • Sonnyfer JotForm Support
    Replied on May 4, 2024 at 9:37 AM

    Hi Vince,

    I'm very sorry to hear that. I cloned your form, edited the table's source code to adjust a margin, and it saved successfully on my end. Check out my screencast below to see my results:

    Customize size and margins on thank you page Image 1 Screenshot 20

    Can you tell us which part of the source code you're trying to edit so we can test on our end? It would also be great if you could share a short screen recording for us to see the issue from your perspective. You can upload it to Google Drive or any cloud storage and share the link here so we can view it.

  • VJG
    Replied on May 4, 2024 at 3:45 PM

    The table is not what Im having difficulty adjusting - those settings are fine - its what my original question was: regarding adjusting the entire THANK YOU PAGE size and margins. Unfortunately this message app only permits me to add pics and not video :( That should be available to make reporting easier! Here is the youtube link

  • Norwyn JotForm Support
    Replied on May 4, 2024 at 11:05 PM

    Hello Vince,

    Thanks for getting back to us. I cloned the form and I was able to replicate the issue, so I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • VJG
    Replied on May 7, 2024 at 8:34 AM

    Thank you for your response. From my experience, when support mentions they have escalated an issue to the Developer team and will update the thread once there's more information, it often implies that the resolution might take a significant amount of time, potentially extending over years. While I appreciate your acknowledgment and effort to address the problem, the timeline for a fix if any tends to be quite extended. Hope they prove me wrong.

  • Sonnyfer JotForm Support
    Replied on May 7, 2024 at 8:41 AM

    Hi Vince,

    We're very sorry for the trouble caused to you. Unfortunately, we can't give you an ETA for when the issue will be fixed, as it depends on several factors. Rest assured that you'll be notified on this thread as soon as we have updates to share.

    Thanks for your patience and understanding, we appreciate it.

 
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