Refund Request

Hopefully I can reply here since I can’t login to my account to respond to the thread directly.

Response to Ticket ID #14465741

• Amount charged: $195.00
• Transaction date: 3/30/2024
• The last four digits of your card: 6544
• The expiration date of your card: 10/26
• Type of card (Visa, Mastercard, Amex, etc.): Visa

Thank you

Mike Norman, MPA, BSW, PMP

mdfnorman@gmail.com

503-428-6707

Sent from my iPhone

Please excuse typos!

Hi Mike,

Thanks for reaching out to Jotform Support. I have gone ahead and forwarded this to our Relevant team. As soon as we hear back from them, we’ll update you here on this thread.

Thanks for your patience and understanding. We appreciate it.

Hi Mike,

We really appreciate your patience and understanding while we’re looking into this. I have heard back from our Relevant team, and unfortunately, we can't process a full refund because it's past our 30 days already. As stated in our Terms of use, If for any reason you decide to cancel your account within 30 days of your payment, you will be issued a refund for the full amount.

However, we might be able to process a prorated refund. I have gone ahead and escalated it to our Review team to review the request. As soon as we have an update, we'll let you know.

In the meantime, let us know if you need any other help.

Thank you, Kris Ann,

I would truly appreciate a pro-rated refund if you can do it as I’ve paid for a full HIPAA account 2 years in a row and haven’t used 1 minute of services.

The other piece of my request is that after I get a pro-rated refund (if the escalation team is able to do that) is that I also want this account cancelled so I don’t get charged in 2025.

Thank you,

Mike

Hi Mike,

Thanks reaching back to us. We truly understand your concern. My colleague has already escalated this to our relevant for review of your case. While we can't provide a turnaround time, you'll be notified when there's an update.

Hi Mike,

We really appreciate your patience and understanding while we’re looking into this. I have heard back from our Relevant team, and they were able to process a prorated refund amounting to $175.30. It will reflect on your account within 5-7 business days. The Silver subscription was already cancelled as well. If you can recover the account, you can still use it under our Starter (free) plan.

Reach out again if there’s anything else we can help you with.