Issue with PDF document not attaching to the email

I am not receiving email documentes when they are being submitted by potential clients. How can this be fixed?

Craig H. Smith

e7living@gmail.com

717-314-5809

Hi Craig,

Thanks for reaching out to Jotform Support. I tested the form through a clone but could not replicate the issue.

Please try removing and re adding the Notification and Autoresponder email on your settings. Let me show you how:

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Also, please note that if the file size of the Original PDF exceeds 5MB, the PDF won't be attached to the email notification. You can consider setting up SMTP to send the emails using your own server. As a workaround, you can also add the Download PDF option to the Autoresponder Email. Let me show you how:

1. In Form Builder, click on the Settings tab and click on Emails in the menu on the left.
2. Hover your mouse over your Autoresponder Email and click on the Pencil icon.
3. Click on the bottom cell in the table and then select Insert Row After.
4. Now just click on the empty cell, click on Form Fields, and click on PDF Link.

Now, anyone filling out your form will get an email with a link to download the submission PDF:

Give it a try and let us know how it goes.