Submission draft not found

  • Heather
    Asked on May 4, 2024 at 2:27 PM

    Hello!

    I saved a draft a while ago, with the URL I provided on this help form. Has this draft expired or is there any hope of accessing again?

    Thanks!

  • Lesther JotForm Support
    Replied on May 4, 2024 at 8:58 PM

    Hi Heather,

    Thanks for reaching out to Jotform Support. It appears that the submission draft has been deleted or can't be found. It could have been that the form is disabled or the form owner deleted all incomplete submission on their end.

    We're not really sure what happen, but you can contact the form owner to check on their incomplete submissions. They can contact us as well so we can look into the Jotform Table, they have to provide your email address or any identification that is found in the saved draft.

    Let us know if you have any other questions.

 
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