Reports: One email address stopped getting emails.

I have reports being sent to four different email addresses. However, one of them (comcast.net) stopped receiving the reports. It is not in junk mail. Can you help?

Hi Jennifer,

Thanks for reaching out to Jotform Support. I'm sorry that this is happening. Are you referring to the email address ba**e@com*ast.net? If yes, I checked the email address if it's in the Bounce List, and it's not there. If this is not the email address that's having the issue, can you give us the correct email so we can check?

You also have the option to check and remove the email address that's added in the Bounce List. Let me show you how to do that:

1. Go to Account Settings.

2. Scroll down to Bounce List, and enter the email address in the field.

3. Click on the Check button.

4. If the email address is on the bounce list, click on Remove.

Lastly, can you tell us when did the email address stop receiving email notifications for the Reports?

Once we hear back from you, we'll be able to help you with this.

Yes, that is the correct email address. I checked and confirmed it is not on the bounce list. The last email received was March 22.

Hi Jennifer,

Thanks for getting back to us. I checked our email logs and I can see that the email address is receiving emails from Jotform. When I looked into your form, I noticed that there isn't a recipient field for your autoresponder email. I suggest separating the collection of contact person and email so the emails will be sent properly. Let me show you how to set that up:

1. Click on the Add Form Element menu on the left side of the Form Builder page.
2. Under the Basic tab, scroll down and drag and drop the Email element to your form.
3.  In the orange navigation bar at the top of the page, click on Settings.
4. In the Settings menu, click on Emails and hover your mouse over the Autoresponder Email.
5. Click on the Pencil icon, and in the window that opens, select the Recipient Tab.
6. Under recipient email, select the email field you added, then click on Save.

Give it a try and let us know if you need any help.