There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list. Jotform will stop sending emails when your email address is on the bounce list.
Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions. If you notice notifications are not coming through, your email address might be on our bounce list.
To remove your email from the bounce list
- Go to Account Settings.
- Scroll down to Bounce List and enter your email address in the field.
- Select Check.
- If your email address is on the bounce list, select Remove.
You should now receive emails when someone submits your form.
It’s recommended to configure your email notifications to use your own SMTP if your email address is constantly being added to the bounce list. See How to Set Up SMTP to learn more.
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104 Comments:
Good morning,
I kept getting 404 messages when I tried to reply to my other support thread, but I wanted to provide the URLs to the forms that I'm supposed to be receiving to my inbox that have not been arriving for several days. Please see them below and let me know if there's anything I can do to get these back on. Thanks. We are also not receiving our 2FA emails either...
I’m not receiving any emails from jotform.
Our primary shared user, grant@grantstreet.com, is not receiving emails from Jotform. I suspect this is because it was added to the bounce list because it was not an active email address prior to today. I cannot see whether this email is on your bounce list, as my account settings page does not match those in the screenshots above. Can you please check whether this email is on your bounce list and if so, remove it?
I can send a screenshot of my account settings page, if needed, but the image will not copy into this comment widget.
I’ve reset password several times and still can’t login in with new password
Please can you kindly remove my name and email address from your customer list or any other list. Also let me know when you've done it.
Thank You and have a Great Day !
Vivianne Boisvenu
Please take me off bounce list
Is the bounce list only available to administrators? I followed the directions that are outlined in this article, but when I get to the "Settings" tab in the Settings there is no place to edit the bounce list.
Hi,
I request to help to filter the Bounce & Unsubscribe list data.
These directions appear to be very outdated. Can you tell me if stephanie.franklin@lrsd.org is on your bounce list?
I have removed my email from bounce list and email notifications are still not coming through. Please advise.
There is something wrong with your support process. Nothing is going through.
Hi
Remove my email from this site.
Hi,
I am not getting my submissions. I have checked my bounce list and spam folder. Submissions are currently not going to my emails
I understand that. But, when I go into my forms...there are submissions there...but I am still not receiving emails that all of them were submitted. There's maybe 2 guys that I get emails from.
I checked the "bounced" emails, their not included.
This need to be fixed.
Please remove my email id or delete my account permanently
I want remove because my it has been use by other
Please helpe remove my email address from bit bounce kestar.blessing123@gmail.com. I will really appreciate if you can help asap. Thank you.
Pls help remove my bounce id. Someone is using my id
Please help.me remove my email.in bounce list charmainetompong@yahoo.com.ph
Please help me remove my email from bounce list
service@muxxlube.com
thanks.
Pls can u remove my email from bit bounce ao naomi.gichuhi@yahoo.com
Can you please remove my email address melisa.xhepa@hotmail.com from bitbounce.
Thanks
Andy
please remove my email from bit bounce
Can you please remove my email address andyowen6@hotmail.com from bitbounce.
Thanks
Andy
Can you please remove me from your bit bounce list,thanks
How long does it take for my email to reactivate once removed from the "bounced" list?
Can you please remove my email address from bitBounce please vusalehesenova543@gmail.com
Can you please remove my email address hiyabna@gmail.com from your list please. Thank you in advance
can you remove this mail yirakoze@villagehealthworks.org to bitbounce? thank you in advance
Please would you kindly remove my email account from bitbounce , dont want to subscribe anymore.
I want all my mail cleared from bitbounce
Sir please delete my bit bounce account.
I have 2 accounts on bit bounce.
Shailjanowal@gmail.com
Shailjasharma4567@gmail.com
Sir please delete both account
Sir please delete my 2 accounts.
Shailjanowal@gmail.com
Shailjasharma4567@gmail.com
Please remove following email address from bitbounce completely.
silverlineiwu@gmail.com
Hi
I want to remove the following email address completely from bitbounce.
silverlineiwu@gmail.com
Thank you!
Hi,
Please remove all e-mails from my domain ( @melexis.com) from your service. Seems that some of our employees have subscribed to you and that is creating confusion in the company.
Thank you in advance.
I don't want to subscribe bitbounce anymore please remove now thank you
I don't want to subscribe bitbounce anymore....
Please Remove My Email Adress From BitBounce
I want all my emails removed from bit bounce please as quickly as possible.Including the following emails:
1.annpeter384@gmail.com.
2.annieypeter296@gmail.com.
3.annieypeter100@gmail.com.
kindly as quick as possible.
I want my email taken off bitbounce i never wanted it. I have not been able to get emails because of it, saying the person will get charged in order for me to get it.
I want to remove my account from bit bounce
Last time; I requested for completely removal of bit bounce from blocking my emails and responded they unsubscribed this; unfortunately this is not working as important emails disappear before reading them.Your services are no longer wanted by me make cure you remove my email address in your systems. No longer interested. From Asarf Daka
please remove me from ur bitbounce please !
I do not need your bit bounce. It created confusion and so many of my emails did not arrive because of you. I need it now very badly. Those are important emails.
unable to find screen with AVATAR
Hi I have would like my account to be completely removed from bitbounce. I just got it because I thought I was filling out something then I realized this was an add I clicked on damn I just made an account. I want no money sent no notifications no charges no nothing, this was all a mistake I'm sorry
"I want to open this account". Please help me."
Please remove my email at bitbounce its really affecting my emails..you have sent reset password link but noting happend still i cant reset my password.do something to remove my email from your list.thank you
Please remove my email from bounce list, its affecting me.
I don't want bitbounce. Please remove it for me
please remove bitbounce asap
Kindly remove bitbounce ASAP
Please remove me from bit bounce asap
I'm getting very important emails and I can't view them so please remove me thank you
Comment Pls remove bit bounce frow my email completely. Tnks.
pls remove my email from bitbounce. Thank you
Please remove my email address from bitbounce list now, I'm almost loosing important mails because of bitbounce, I'm not interested anymore. please! please!
please, remove bitbounce from my email
I want you to remove my email addresses from your list. I am not interested in BitBounce anymore. Thank you.
Comment how to unsusbcribe tobitbounce please it's so annoying
pls my email is Emmycode3x@gmail.com, am tired of your service, i want to opt out.
pls remove my email address from bitbounce cause it affects me. thanks
I don't want to be member of bitbounce email address anymore.
Checked that and still not working. I get the test emails from the form but not from ANY submissions!!!!
Unsubscribe to bit bounce.ibhate it
I need my email to be removed from bit bounce plrase
When I receive a submission email it looks like this:
[POSSIBLE PHISHING] Re: Solar Canada 2018 Booth Space Contract - CAB Products
Do you know why?
Thanks
Hi,
I have just bought an email list. How can I sed a mass message with jotform.
Emails look like this -
Thanks
I am not receiving the password reset link.
Procedure done, thank you.
I am now having to check for the bounce list 4-5 times daily because I keep getting bounced. I have been in charge of this company for more than 20 years, and I have never experienced anything like this. It makes it virtually impossible to know if I am getting all the sports registrations because I keep getting bounced. Please help me understand how to fix this.
can jotform whitelist email addresses on our system?
I get 2 to 4 emails a day from my form with no issues, nothing being blocked or marked as spam, yet I still get added to your "Bounce List" every other month. I know there is nothing wrong with my email account or the way my email address is entered in the form, otherwise I would not receive submissions multiple times a day. I can see that many other users are having issues as well, there is obviously something wrong on your end. I no longer refer clients to your service because of this and I am currently changing the ones I have previously referred to you to other types of forms, once completed I will most likely no longer use your services myself. This issue is not good for business, if you value your customers it should be corrected.
Please remove my email from your list
Please remove my email from your list
Pls somebody should help me am not receiving mail from my email since months now..remove my email from bounce list
Pls somebody should help me am not receiving mail from my email since months now???
Once you remove yourself from the bounce list will you receive the submissions from your forms
Interesting, my email must be on the bounce list. Problem is, I can't remember my password so guess what? I can't get an email to be able to reset my password therefore I can't log-in to get my address off the bounce list.
still not working. Even when creating new email add.. pfft
My client was not on the bounce list but is still not getting his form submissions in his email. Not sure what to do next??
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I suddenly stopped getting emails so knew something was definitely wrong. Thank you for the nice detailed directions. I'm crossing my fingers that it works.
I wish the "bounce list" could be removed. I understand it but it makes me question if I can trust Jotform to work as it should.
Are emails still added the bounce list if the sender email is a custom SMTP setup?
How do I unsubscribe or I'm reporting this co. No instructions that I can find
I've worked with our IT to make sure McAfee was not blocking our forms which was our initial issue, then we had our IT whitelist per previous forum posts, I've checked the email addresses on the bounced list - none are there and we continue to have problems with forms not going to email addresses. Our forms were working fine up to about June 20-22, 2016 - that is the best timeframe I can give you. After this date - we have no forms coming into our shared inboxes. The forms I see come in via the app to the dropbox submissions but don't hit the inboxes. I've had my internal colleagues go back to Word forms because this is unreliable and we are running a business based on incoming forms. Please try to resolve this ASAP.
Jotform has become unreliable. My email addresses are not on the bounce list, I've verified three. No notifications in 24 hours. Three forms came in. Not in my SPAM folders, never got the notification. None of the solutions offered work reliably.
Why doesn't jotform let the account holder know when an address has been added to the bounce list? We mised several submissions from what I can tell. But we didn't know we didn't receive a submission... because you didn't tell us :-)
Hi, my email admin@witavenue.com is not in the bouncelist but its not receiving emails on the form submission, pls help
i am still not receiving notification of a form submission.
Well, this didn't solve my problem, my emails were not in the bounce list. It was working fine just up to about two days ago and suddenly stopped working.
We have the following problem.
1. Whitelisting your services is a huge task.
2. There should be someway you can notify your client that the Bouncelist has gone active. i.e. send an email notification to an alternative address.
Can we whitelist our emails, OR at the very least know WHEN we are put on your Bounce List!!!
we have NO clue WHEN we are put your bounce list, and have no idea when we are not getting emails.
Bueller...if you are NOT here, please raise your hand ;->
I'll watch out for this. Thank you.
Thanks
Will the email that was previously sent be automatically re-sent once removed? If not, how do you resend it since it was configured as a notification from the form what was already successfully submitted?
And how to remove when I´m not able to reset my password and can not log in???
Awesome! Thanks!
Hello - someone helped me remove one of my frequently used email address from the bounce list. However Jotform still fails to send every email to cookieoutbreak@hpeprint.com
Is there another reason other than the bounce list that could cause this?
Thanks
So you have to wait and see if your'e NOT getting emails and then come here to see if it's on the list?! That's stupid!
Why is there a "bounce" list anyway?!
Clear the list every once in a while! Duh!
Mesmo fazer o Procedimento acima, não estou recebendo as notificações....
Yes, that stupid feature should be removed
Can we switch off this stupid feature?
Hi Welvin,
This is very helpful... cheers.
I think that the problem at this end has now been solved.
We'e a low tech company and love the simplicity of Jotform... thanks again
Cheers
Clive
thank you