There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list. Jotform will stop sending emails when your email address is on the bounce list.
Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions. If you notice notifications are not coming through, your email address might be on our bounce list.
To remove your email from the bounce list
- Go to Account Settings.
- Scroll down to Bounce List and enter your email address in the field.
- Select Check.
- If your email address is on the bounce list, select Remove.
You should now receive emails when someone submits your form.
It’s recommended to configure your email notifications to use your own SMTP if your email address is constantly being added to the bounce list. See How to Set Up SMTP to learn more.