There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list. Jotform will stop sending emails when your email address is on the bounce list.
High bounce rates can put the sending method at risk and bounce messages must be processed without exceptions. If you notice notifications are not coming through, your email address might be on the bounce list.
To remove your email from the bounce list
- Go to Account Settings.
- In the Bounce List section, select Check.
- Select Remove From Bounce List if your email address is on the bounce list.
You should now receive emails when someone submits your form. Configuring your email notifications to use your own SMTP is recommended if your email address is constantly being added to the bounce list. See How to Set Up SMTP to learn more.
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118 Comments:
46 days ago
I need my email to get of the bounce list. I'm unable to do it on my end. How my account was set up does not have the option to remove my self from the bounce list.
81 days ago
My email continues to get automatically added to the bounce list and I am not sure why.
86 days ago
I already do it , but its not working properly , when i log out then log in again same massage
132 days ago
Please check is my address in on the bounce list. Can not receive any emails to yahoo account
137 days ago
Jotform keeps putting our email back on the Bounce List. There is nothing to help figure out why
146 days ago
I'd like my email removed from site
193 days ago
I am a plant operator and doing plant restarts on jotform, I'm not getting any email notifications the company I work for is clmu
194 days ago
My forms need to be approved by a different email than the one used for the account. I am not receiving the request for approval emails to that address. How do I check if the approval email is on the bounce list?
195 days ago
this is great advice for the account holders E-mail but it does not allow me to check the entire bounce list of E-mails that are recipients to individual forms.
201 days ago
I was just seeing why amy*** was on the bonce list, this is the address that I use to complete my forms for my bussiess. Can this adresss removed from list
209 days ago
Hi, I used to receive the quiz results after submission, but somehow today was unable to receive any results. Has checked Quiz App and my setting is correct, able to assist to resolve this issue and resend the results to my email?
Let me know what information you will required to rectify this issue.
284 days ago
Please remove my email from our bounce list, it is not the address associated with our account.. it is: byrondepauw@mac.com
Thank you...
293 days ago
Our email address is on the bounce list, but I do not have a button to remove it.
The address was not work for a while but it has been fixed and is working and should not bounce anymore.
How can I remove it from the bounce list?
Thank you!
318 days ago
Our email is on the bounce list, but I do not have a button to remove it. We've used Jotform for several years and never had a problem with receiving email notifications before, but on 6/6/24, we stopped receiving them.
More than a year ago
Good morning,
I kept getting 404 messages when I tried to reply to my other support thread, but I wanted to provide the URLs to the forms that I'm supposed to be receiving to my inbox that have not been arriving for several days. Please see them below and let me know if there's anything I can do to get these back on. Thanks. We are also not receiving our 2FA emails either...
More than a year ago
I’m not receiving any emails from jotform.
More than a year ago
Our primary shared user, grant@grantstreet.com, is not receiving emails from Jotform. I suspect this is because it was added to the bounce list because it was not an active email address prior to today. I cannot see whether this email is on your bounce list, as my account settings page does not match those in the screenshots above. Can you please check whether this email is on your bounce list and if so, remove it?
I can send a screenshot of my account settings page, if needed, but the image will not copy into this comment widget.
More than a year ago
I’ve reset password several times and still can’t login in with new password
More than a year ago
Please can you kindly remove my name and email address from your customer list or any other list. Also let me know when you've done it.
Thank You and have a Great Day !
Vivianne Boisvenu
More than a year ago
Please take me off bounce list
More than a year ago
Is the bounce list only available to administrators? I followed the directions that are outlined in this article, but when I get to the "Settings" tab in the Settings there is no place to edit the bounce list.
More than a year ago
Hi,
I request to help to filter the Bounce & Unsubscribe list data.
More than a year ago
These directions appear to be very outdated. Can you tell me if stephanie.franklin@lrsd.org is on your bounce list?
More than a year ago
I have removed my email from bounce list and email notifications are still not coming through. Please advise.
More than a year ago
There is something wrong with your support process. Nothing is going through.