There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist. Jotform will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.
If you notice that notifications are not coming through, your email address might be in our bounce list. You can remove the email yourself by following these steps:
1. First, make sure you’re logged in. Click the AVATAR icon at the top right, then click the GEAR icon.
2. Go to SETTINGS > BOUNCE LIST and enter the email address you want to check.
3. If you find out that your email address is in the bounce list, just click the REMOVE button.
That’s it! You should now receive emails when someone submits your form.
If your email addresses are being constantly added to our bounce list, our best recommendation is to switch your email notifications to your own SMTP sender. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list.