How to Remove Your Email Address From the Bounce List

September 1, 2024

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam, your mailbox is full, or Jotform is on your deny list. Jotform will stop sending emails when your email address is on the bounce list.

High bounce rates can put the sending method at risk and bounce messages must be processed without exceptions. If you notice notifications are not coming through, your email address might be on the bounce list.

To remove your email from the bounce list

  1. Go to Account Settings.
  2. In the Bounce List section, select Check.
The Check button in Jotform Settings Bounce List
  1. Select Remove From Bounce List if your email address is on the bounce list.
The Remove From Bounce List button on the Jotform Settings page

You should now receive emails when someone submits your form. Configuring your email notifications to use your own SMTP is recommended if your email address is constantly being added to the bounce list. See How to Set Up SMTP to learn more.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments:

  • Jevelyn Ong - Profile picture
  • nearfall806 - Profile picture
  • Fidelity BSG - Profile picture
  • Angie Wilkinson - Profile picture
  • Alex C - Profile picture
  • Phillips-Roberts - Profile picture
  • Adam Purcilly - Profile picture
  • Sophiabaileyministries@yahoo.com - Profile picture
  • Vivianne Boisvenu - Profile picture
  • Tolu Sanni - Profile picture
  • Matt L - Profile picture
  • Madhavi - Profile picture
  • jackbgarvey - Profile picture
  • Brother2Brother - Profile picture
  • Brother2Brother - Profile picture
  • mercadoamarylis - Profile picture
  • Felicity_Ludlow - Profile picture
  • Wettainen - Profile picture
  • Naveen  - Profile picture
  • Mathew barla - Profile picture
  • Olakunle Oloruntoyin  - Profile picture
  • Jinson - Profile picture
  • Charmaine Tompong - Profile picture
  • Iris - Profile picture
  • Naomi  - Profile picture