How to remove submission data to free the upload space

  • infowealthhavenfinacials
    Asked on May 6, 2024 at 6:39 PM

    My Jotform is saying full and I upgraded to the bronze. I’ve only had 5 submissions in the past 30 days. And I’m not due to renew until May 16

  • Hilary JotForm Support
    Replied on May 6, 2024 at 8:33 PM

    Hi Wealth Haven Financials,

    Thanks for reaching out to Jotform Support. After checking the system, I saw that your upload space has exceeded the quota. To free the space, please download the submission data and delete the entries. A kind reminder that you need to remove the trashed entries as well. Let me show you how to delete the data:

    1. In Submission Table, please select the entries that you would like to delete.
    2. Click on Delete button.How to remove submission data to free the upload space Image 1 Screenshot 30
    3. Choose Move to Trash.How to remove submission data to free the upload space Image 2 Screenshot 41

    Now, you need to remove the entries in the trash.

    1. In Jotform Tables, open the tab menu in the upper-left corner.
    2. Select Trashed entries.Steps to access trashed entries in Jotform Tables Screenshot 20 Screenshot 52
    3. In Trash, choose Select All to select all the entries.
    4. Click on Delete Forever button.How to delete all the trashed entries Image 1 Screenshot 31 Screenshot 63

    Reach out again if you need any other help.

 
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