Cant Integrate my Form to Cargo.

  • sombremirage
    Asked on May 7, 2024 at 11:09 AM

    Problème avec l'intégration de mon formulaire à mon site cargo impossible, j'ai tout essayer (Iframe/ codesource/ Intégrer) le message qui s'affiche sur cargo est le suivant : "One or more scripts on this page are broken and were disabled" alors que je copie-colle le lien directement en cliquant sur le bouton de la fenêtre intégration de Jotform

    https://form.jotform.com/241266767869374Cant Integrate my Form to Cargo Screenshot 20

  • Mikhail JotForm Support
    Replied on May 7, 2024 at 1:40 PM

    Hi sombremirage, 

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it on our test Cargo site to see if I could replicate the issue, but everything was working properly. I was able to embed the cloned form. Check out the screenshot below to see my results:

    Cant Integrate my Form to Cargo Screenshot 30

    Can you try to embed your form again using the Embed code and see how it goes? Let me show you how to do that:

    • In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    • In the menu on the left side of the page, click on Embed.
    • Now, click on the Embed option, and copy the code.
    • That's it. Embed your link on your webpage and you're done. Cant Integrate my Form to Cargo Screenshot 41

    If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Give it a try and let us know if you have any other questions.

  • sombremirage
    Replied on May 7, 2024 at 2:49 PM

    Thanks for your answer english is same ! The problem still running but now Its a little bit different. I follow your advice and finally done the issue of embed the form in the way as you show me... BUT now when I go out the editor to check if its ok, its not.

    The page are empty you can verify here : https://sombremirage.com/RELEASE-FORM


    Cant Integrate my Form to Cargo Screenshot 20

  • Mikhail JotForm Support
    Replied on May 7, 2024 at 3:11 PM

    Hi sombremirage, 

    Thanks for getting back to us. I checked the test site on my end and the form is showing on the live site. Check out my screencast below:

    Cant Integrate my Form to Cargo Screenshot 20

    I checked the Elements on your site and I can't find the form too. Can you check if you saved the page that you are working on? Also, can you record a screencast of what's happening using Loom and send it to us?

    Once we hear back from you, we'll be able to move forward with a solution.

  • sombremirage
    Replied on May 7, 2024 at 3:58 PM

    I don't want to create loom account just for this probleme sorry. And I think its a bug because when I restart all step that doesnt even work and the most is that when I do a simple backspace after the form appears and come back again the page has already disappeared but the lines are still there on the Code view.Cant Integrate my Form to Cargo Screenshot 20

  • Rene JotForm Support
    Replied on May 7, 2024 at 8:28 PM

    Hi sombremirage, 

    Thanks for getting back to us. I'm sorry that this is happening. I checked your webpage and I can confirm that the form isn't showing there. I also checked the page elements and I wasn't able to locate the form code there. It seems like you've added the form code to the incorrect part of the webpage. I would suggest consulting the issue with your developer as embedding the form on our test webpage was working fine.

    Let us know if you have any other questions.

  • sombremirage
    Replied on May 9, 2024 at 8:28 AM

    Hello finally I make it different and that work : I add a lightbox with a link to open the form in an other page https://sombremirage.com/RELEASE-FORM then its works !

    Please can you help me to activate the automatic reply when someone filled the form because I've make a test and I received nothing.

  • Kyle JotForm Support
    Replied on May 9, 2024 at 1:40 PM

    Hi sombremirage,

    Thanks for getting back to us. Youjust need set up an Autoresponder Email, your form fillers will get emails about their submission after they fill out the form. Let me show you how to set that up:

    1. IForm Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Emails.
    3. Now, click on Add an Email.
    4. Then, select Autoresponder Email.
    5. Customize the options the way you want them, and you’re done.

    ​​ Cant Integrate my Form to Cargo Screenshot 20

    Reach out again if there’s anything else we can help you with.

 
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