Account: Not valid link for changing email address

  • School_accounts
    Asked on May 8, 2024 at 1:57 PM

    Hello,

    I needed to switch the company email again but when I clicked on the link through the new email, I got a "Not a valid link!" response.

    Jotform Thread 14677561 Screenshot
  • Camila JotForm Support
    Replied on May 8, 2024 at 2:37 PM

    Hi School_accounts,

    Thanks for reaching out to Jotform Support. May I verify if this is your correct email address, acc***ts@tildenprep.com? Furthermore, the link might be already expired. Please try again to change in your end. Let me show you how to change your email address:

    1. Click your avatar at the top right corner of the website.
    2. Click Account on the left side of the screen.
    3. In Account settings. Click Edit on the right side of the Profile option.
      Account: Not valid link for changing email address  Image 1 Screenshot 30
    4. Add your new email address and click Save button.
      Account: Not valid link for changing email address  Image 2 Screenshot 41

    You can also check out our guide about How to Change Your Account Email Address?

    Reach out again if you have any other questions.


 
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