Not Receiving Notification Emails

  • tanyatown
    Asked on May 8, 2024 at 2:26 PM

    I have been working on this problem since last night NOW I am in the middle of setting up my event tried everything , i need my emails sent to me


  • Joseph Christian JotForm Support
    Replied on May 8, 2024 at 3:27 PM

    Hi Tanya,

    Thanks for reaching out to Jotform Support. I'm sorry you're having issues with your notification email. If you can share the link to the affected form, I can check it out and see what’s going on. Also, have you received the user submission but just no email at all? If yes, please share with us the submission ID so we can take a look at it. Let me walk you through on how to get the Submission ID:

    • In your Form's Submission Table, click on the Columns dropdown arrow
    • Next, search for Submission ID.
    • Lastly, enable it in the Show/Hide Columns.

    Not Receiving Notification Emails Image 1 Screenshot 20 Once we hear back from you, we'll be able to help you with this.

 
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