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taraanne_redAsked on May 8, 2024 at 3:11 PM
Hello!
Not all email notifications are coming through for forms that have been submitted.
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Lesther JotForm SupportReplied on May 8, 2024 at 3:37 PM
Hi Tara,
Thanks for reaching out to Jotform Support. Are you experiencing this to all of your forms, or there's a specific form? Please share the form URL along with Submission IDs for our reference. We need this as reference to check our email logs. You can also check your Account History page, it will show the emails that have been sent, let me show you how:
- On your My Forms page, hover your mouse over your Avatar and click on Settings.
- In the list that pops up, scroll down and click on History.
- In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
- Click on the New Window icon on the left side of the Form ID to open the email of the related submission.
Let us know if you need any more help.