Issue with locating form linked to the QR code

  • Asatre
    Asked on May 8, 2024 at 3:46 PM

    Hello, I used JotForm to create a quote form, and published the QR codes on my business cards. The form went away, and now I have over 2000 business cards with the QR. Is there anyway to locate that form (not in my archieve), or can I send you the QR code to input into my new quote form?


    Thank you,

    Jotform Thread 14682271 Screenshot
  • Camila JotForm Support
    Replied on May 8, 2024 at 4:06 PM

    Hi Asatre,

    Thanks for reaching out to Jotform Support. Unfortunately, publish QR code is not editable. But, we can check the QR code to find your form. Can you take a screenshot of it and send it to us? This guide will show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.



  • Asatre
    Replied on May 9, 2024 at 10:30 AM
    Hi Camila,
    Will this work?
    Issue with locating form linked to the QR code Image 1 Screenshot 20
    ...
  • Silvano JotForm Support
    Replied on May 9, 2024 at 10:40 AM

    Hi Asatre,

    Thanks for getting back to us. Unfortunately, the screenshot you attached did not publish successfully, it is showing as a broken file. Can you attach it again? This guide will show you how to do that.

    As soon as we hear from you, we'll be able to move forward with a solution.

  • Angela Satre
    Replied on May 15, 2024 at 3:09 PM

    Issue with locating form linked to the QR code Image 1 Screenshot 20

  • Rhina JotForm Support
    Replied on May 15, 2024 at 3:49 PM

    Hi Asatre,

    Thanks for getting back to us. Unfortunately, the QR code on your image is too small and a bit blurry and cannot be recognized by the QR App reader. Can you please try sending a bigger and clearer screenshot of the QR code? Also, can you verify the title of the form? Can you check if this is the form you are referring to?

    Once we hear back from you, we'll be able to help you with this.


 
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